Family Services Coordinator



Family Services Coordinator


This position is responsible for the discussion of organ and tissue donation with potential donor families, obtaining authorization or informing families of donor designation and providing support to donor families, LifeCenter staff and hospital staff throughout the donation process.

Essential Job Duties/Performance Standards

1. Maintains an individual authorization rate which demonstrates best practice skills.

2. Takes on call duty as assigned to ensure the timely discussion of organ and tissue donation with donor families.

3. Works in close collaboration with hospital and other LifeCenter staff, when applicable, during the evaluation of potential organ donors for suitability. The Family Services Coordinator will ensure that effective huddling occurs to determine the best time to offer families the opportunity for donation.

4. Helps donor families through counseling to understand and accept the diagnosis of death as described by the physician. Determines whether families are interested in organ and/or tissue donation and to help guide them through the authorization process.

5. Supports Ohio’s “First Person Consent” Law.

6. Advocate for donation while being responsive to individual family circumstances utilizing Dual Advocacy/Value Centered Approach Model. Obtains authorization/notification for donation and completes and documents medical/social history and other information in the donor/electronic chart (I-Transplant) as applicable.

7. Provides initial aftercare support utilizing community resources to assist families following authorization/notification for donation.

8. Responsible to work with the key hospital staff of assigned hospitals to build close, cooperative relationships to maximize organ and tissue donation and ensure that when clinical events occur, they run smoothly and allow for the best support for donor families.

9. May assist in mentoring other staff in the donation process, forward correspondence from donor families and/or recipients, assist in the planning and coordination of events to honor donor families and perform educational activities as assigned.

10. Properly and timely document all donor related activities in I-Transplant and complete all required tasks according to established policy and procedure.

11. Other job duties as assigned by Organ Operations Director and Executive Director

Required Qualifications

  1. Social work, psychology or equivalent degree or equivalent work experience.


  1. Strong empathetic verbal and written communication skills.


  1. Valid drivers’ license.


  1. Data entry skills. Basic computer knowledge.

Working Conditions / Physical Requirements

Work is performed in a hospital setting as well as in the office.  This position requires regular sitting, standing, lifting, reaching, bending and walking.  This position is an on-call position that may require extended time periods of work at any hour.

Risk Exposure

Risk Exposure to Blood and Bodily Fluids:  While performing some essential functions of your position, you may be exposed to blood or body fluids.  Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position.  In addition, LifeCenter's OSHA program will provide you with the appropriate procedures and guidelines.  If you need additional training or resources, please contact your manager/supervisor or the Health and Safety Officer.

Please include a cover letter detailing where you learned about this open position (i.e. FaceBook, LifeCenter website, third party website, referral, etc.).

To submit your cover letter and resume, e-mail a Microsoft Word or Rich Text Document to LifeCenter or mail or fax your resume to:


Human Resources Department
615 Elsinore Place, Suite 400, Cincinnati, OH 45202

Phone: 513.558.5555  |  Fax: 513.578.6836  |  E-mail: Human.Resources@Lifepassiton.org